Right of Withdrawl
Your right of withdrawl does not apply
to DVDs with a broken seal and the seal has been broken by you or to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal.
You may withdraw your order
by notifying us within 14 days from the day that you received the ordered product. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form below. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
Sample withdrawal form
If you want to withdraw from the contract, please fill out this form and return it to us.
Emdener Strasse 48d
I/we hereby withdraw from the contract concluded with me/us for the purchase of the following goods/the provision of the following service
Ordered on ____________________________ (*)
received on ____________________________ (*)
Order number ____________________________ (*)
Name of the buyer(s) ________________________________________________
Address of the buyer(s)
Date Signature of the buyer(s) (only for notice on paper)
(*) Cross out what does not apply.